Below you will find a table of the expected turnaround times (ETT) for all of the data products of the SIDEREAL Fuse platform.
❗️These expected turnaround times should be used as an indicative delivery time not as a guarantee of delivery, however, statistically, with a 90% probability, your operation will be delivered within the ETT mentioned below. If your operation needs to be completed by a certain date please reach out to your Sales Manager or Operations contact to see what options are available.
The expected turnaround times refer to the processing of the data that has been uploaded to the platform and therefore refer to the time from when the data has passed the necessary quality checks and been accepted into processing to being delivered.
❗️Please note that the times indicated below are business days, not calendar days.
Data product | Category | Expected turnaround time |
Survey Essential | Construction | 1 day |
Survey Essential + Thermal | Construction | 2 days |
Solar Inspection Pro | Solar | 7 days (< 2MW) 10 days (2 - 15MW) 15 days (15 - 70MW) 20 days (> 70MW + 5days for each additional 35MW) |
Solar Inspection Essential | Solar | 10 days (< 15MW) 15 days (15 - 70MW) 20 days (> 70MW + 5days for each additional 35MW) |
Solar Construction | Solar | 2 days |
Solar As-built | Solar | 1 day |
Point Cloud + Visual Orthomosaic | Pre-Processed Data | 1 day |
Point Cloud | Pre-Processed Data | 1 day |
Visual Orthomosaic | Pre-Processed Data | 1 day |
Please note that if Product add-ons are included in the delivery of the inspection then there will be custom ETTs applied to that delivery to account for the additional work of those add-ons. For more information on this please reach out to your Sales Manager or Customer support through Intercom to help you with this.
Fast Track Option
We also offer fast track (FT) options for Solar Inspection Pro and Solar Inspection Essential products as below. Fast track option is not unlimited, it is limited to the number of fast track requests we have at the same time period.
Data product | Expected turnaround time | Fast track ETT |
Solar Inspection Pro | 7 days (< 2MW) 10 days (2 - 15MW) 15 days (15 - 70MW) 20 days (> 70MW + 5days for each additional 35MW) | 2 day 3 days 7 days No FT option |
Solar Inspection Essential | 10 days (< 15MW) 15 days (15 - 70MW) 20 days (> 70MW + 5days for each additional 35MW) | 3 days 5 days 5+2 days for every 35MW |
Expected delivery dates
To help provide more clarity on when you will receive the results for your inspection, we also provide an expected delivery date based on the ETTs shown above. This delivery date is shown in the platform on the information page of the operation as well as an automated email sent to all users of the platform with the correct permissions. It's possible that in some cases these mails can be caught by your junk filter so please make sure check and permit these mails to make sure that you receive them properly.
❗️At the moment this expected delivery date does not include the additional time required for product add ons, if you have opted for a product add on you can consult your Account Manager or Operations contact to understand the impact this will have on the end delivery date.
Where to find it in the platform
Automated mail received with expected delivery date
